Usability testing

Obtain actionable feedback from actual users before your launch

Get real data on how users interact with your product through usability testing - where you observe their behavior, listen to their feedback and ask targeted questions while they perform specific tasks.

We offer two distinct types of usability testing

Moderated

For deep, qualitative insights in a controlled setting that can be adjusted in real-time

For scalable quantitative insights that gets closer to how users interact with your product in the real world

Unmoderated

Moderated usability test

Lean on our experts who have extensive experience facilitating human-centred research with an understanding of human behaviour to design and moderate tests that garner deep insights on your product, service or experience.

Perfect for product and business teams, PSYKHE's moderated usability test findings will provide succinct insights and actionable design recommendations based on in-depth analysis of how your users interact with your product.

    • Kick-off and onboard to understand your product and context

    • Define research objectives and key questions

    • Define test structure and tasks to be tested

    • Begin recruitment of target candidates

    • Refine questions to be asked during moderated tests

    • Create fully functional prototype(s) to be used for testing

    • Administer and moderate up to 15 participants in English

    • Collate raw data and initial analysis

    • Begin theming the test insights

    • Further synthesise qualitative insights and feedback

    • Generate final qualitative insights on themes, problem and opportunity areas

    • Present findings and actionable next steps

Outcomes & Cost

Findings

  • In-depth qualitative findings and feedback

  • List of usability issues, prioritised by severity and frequency

Recommendations

  • Actionable recommendations for up to 5 critical UX issues

  • Prioritised next steps for product development

Indicative price from

$21,000

    • Test up to 15 participants

    • For 2 tasks

    • On 1 device only: mobile / desktop

    • Exclude incentive fee & recruitment costs
      Timeline: 4 weeks

Unmoderated usability test

Get actionable insights, quickly and cost-effectively through unmoderated usability tests. 

Ideal for product and business teams looking to stress-test their products in as close to a 'real world' environment as possible.

Our best-in-class unmoderated usability tests are designed to give you insights at a larger scale, with concrete metrics and actionable design recommendations to solve the most burning issues, fast.

    • Kick-off and onboard to understand your product and context

    • Define key objectives, tasks and recruitment criteria

    • Align on the tasks to be tested

    • Set-up questions and logic flows on selected tool

    • Create and test prototype(s) to be used for testing and interactions

    • After testing, further refinements to set-up / prototype

    • Recruit participants for unmoderated test

    • Administer tests for up to 50 participants in English

    • Monitor ongoing progress and qualify answers

    • Collate raw data and initial insights

    • Start forming high-level themes and insights

    • Further synthesis of quantitative insights, metrics and feedback

    • Present findings and actionable next steps

Outcomes & Cost

Findings

  • Quantitative scoring of key metrics

  • Analytics and heatmaps of tasks

Recommendations

  • Benchmarking of task completion

  • Prioritised next steps for product development

Indicative price from

$19,000

    • Test up to 50 participants

    • For 2 tasks

    • On 1 device only: mobile / desktop

    • Exclude incentive fee
      Timeline: 4 weeks

See our work in action

Discover what makes users tick

Reach out to us today to discuss how PSYKHE's mixed-method research approach can help uncover opportunities for growth in Singapore and Asia.